Shipping Method:

  1. Pick up from our shop
  2. Local Delivery

 

  1. Pick up from our shop

Address:

Room 1007, 10/F, Elite Industrial Centre,

883 Cheung Sha Wan Road,

Kowloon, Hong Kong.

(Lai Chi Kok MTR Station Exit A - Mei Fu Direction)

 

Opening Hours:

Monday to Saturday: 9:00am to 5:30pm

Closed on Sundays and public holidays

 

  1. Local Delivery Charge:
  2. *For every single purchase of HK$800.00 or above, will enjoy one complimentary local delivery (below 5kg & Underestimated at 27 cm x 26 cm x 20 cm ) included SF Coverage : Commercial & Industrial District, Residential address, SF Store / Service center, EF lock.

If the goods exceed 5kg, an additional shipping fee of HK$50.00 will be charged for every 5 kg of goods, and less than 5 kg of goods will be calculated for 5 kg.

 

2 ** For purchases less than HK$800.00 and wish to enjoy our delivery services (below 5kg & Underestimated at 27 cm x 26 cm x 20 cm) included SF Coverage : Commercial & Industrial District, Residential address, SF Store / Service center, EF locker , there will be a HK$50.00 delivery charge apply.

If the goods exceed 5kg, an additional shipping fee of HK$50.00 will be charged for every 5 kg of goods, and less than 5 kg of goods will be calculated for 5 kg.

 

Purchased goods will dispatch within 4-7 business days (Local delivery) upon order payment confirmation, signature of recipient is required. No delivery service on Sunday and Public Holiday. (International delivery will dispatch after customers confirmed on the delivery charge and payment received)

 Delivery will be delayed or suspended if the black rain signal / typhoon signal No.8 or above is hoisted.

 

Purchased goods are required to be signed upon delivery. If the delivery returned due to unsuccessful delivery, an additional delivery charge will be charged for next delivery request and which will be paid by the recipients. If the recipient cannot pick up the goods at the SF store/ locker before SF time limit, and all additional fees will be paid by the recipient.

 

By the way, the delivery time of the SF locker may delay due to the fullness of the locker or could be sent to the nearby SF network.

 

Essential Elements will not verify the recipient's identity and has no responsibility upon the delivery.

 

If customers received products that is not in its original condition, is damaged, or is missing parts, he/she can notify us through email within 2 days through email (info@EssentialElements.com.hk). If proven to be our mistakes, we will arrange to change products ordered within any charges and the additional delivery charges.

 

All Goods sold are not retunable. We will not accept change or return of any opened or used Essential Elements products.

 

Essential Elements reserves the right to amend terms & conditions and of final decision on all matters of disputes.

For any enquiry of online order, please email to info@EssentialElements.com.hk

 

Macau Shipping method:

 We use "Tin Tin Express" to deliver to Macau, customer direct pay the delivery charge to "Tin Tin Express" after order arrived.

 

"Tin Tin Express" shipping reference:

The first kg of goods: $35.00, then increased by $13.00 per kg.

If there is liquid in the cargo: $30.00 per box.

The first kg of Chinese herbal Extract is $150.00 (less than 1kg will be charged at 1kg).

Special area charges: $30.00 for the Taipa, $60.00 for the Coloane, and $15.00 for delivery to apartment.

 

Precautions:

  1. The following products are not available for delivery to Macau:

"Dangerous goods" category: sodium hydroxide, potassium hydroxide, ethanol.

 "White powder" category: hyaluronic acid, zinc oxide, titanium dioxide, mineral powder, B3, Q10 (base powder).

 Other: White beeswax, Magnesium Sulphate 7-Hydrate, stearic acid, citric acid, sodium bicarbonate / baking soda....

 

** Essential oil not available for delivery. 

 

 "Tin Tin Express" have the final decision for which products can be sent to Macau; if you have any questions, please feel free to contact us by email or phone before placing your order.

 

  1. The shipping charges are for reference only. For the last updated delivery charge price list, please call "Tin Tin Express" for inquire. Macau: (853) 2852 7527 / Hong Kong Tel: (852) 2725 9777.